TERMS & CONDITIONS

DC Business
Kralendijk,
Bonaire, Dutch Carribean
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E-mail: info@dcbusiness.nl
Phone: +599 795 9315

Crib #: 380241663
Chamber of Commerce #: 16122

DC Business provides professional cleaning and on-site support services for:
• Vacation rentals
• Short-term rentals
• Long-term rentals
• High-end villas and condos
• Remote-owned properties on Bonaire
• Local host on Bonaire

Our primary service is turnover cleaning between guest stays.
Additional services are offered strictly as add-ons and must be agreed upon in advance.

A standard turnover cleaning includes:
• General interior cleaning
• Cleaning of the front door, terrace and patio
• Cleaning of kitchen and bathrooms
• Window cleaning inside and outside (within reach)
• Floor cleaning
• Sliding door windows cleaned inside and outside
• Floor cleaning (vacuuming and mopping), including skirting boards
• Visual inspection of the property and garden
• Visual check of dishwasher, coffee machine and sandwich maker
• Visual inspection of doors, walls and ceilings
• Making beds
• Emptying bins and replacing liners
• Dusting on top of wardrobes
• Anticipating minor tasks based on visual inspection
In short: a structured cleaning routine based on guest experience and actual usage of the property.


The following are not included unless booked as add-ons:
• Linen handling
• Deep cleaning
• Steam cleaning (carpets, mattresses, furniture)
• High-pressure cleaning
• Daily or mid-stay hotel-style cleaning
• Fridge pre-stocking
• Refill services
• Trash bin handling
• Maintenance coordination
• Exterior window cleaning (second floor, with ladder)

The following cleaning days are not included in the standard rate unless booked as a surcharge (additional service):
• Same-day cleaning
• Sunday cleaning

In the event of abnormal or excessive contamination, we reserve the right to refuse the services or to perform them only at an adjusted rate to be agreed upon in advance.

The execution of the services depends on the condition of the property. This will be assessed on-site, and services will be performed with reasonable care and professional judgment.

The supply of consumables for guests, including but not limited to toilet paper, hygiene products, coffee, tea, garbage bags, kitchen paper, salt, pepper, and dishwashing liquid, is not included in the agreement unless otherwise agreed in writing via email, chat, or formal documentation.

Daily or multi-day cleaning during a guest’s stay is available only for high-end and luxury villas and condos with elevated service expectations.

This hotel-style service may include:
• Bed making
• Bathroom refresh
• Light cleaning
• Refill restocking
• Emptying bathroom and kitchen trash bins
• Fresh linen

These services are offered exclusively as add-ons and subject to availability.

Clients are responsible for providing safe, timely, and uninterrupted access to the property, including:
• Lockboxes
• Smart locks
• Key safes
• Local key pickup instructions

If access is not available at the scheduled time, DC Business reserves the right to cancel or reschedule the service. Any resulting costs remain the responsibility of the client.

Key Handover (Collection and Return)

For both the collection and return of keys, they must be available at the agreed time and location.

Upon arrival and in case of no response, we will wait a maximum of 15 minutes. During this period, we will attempt to contact you twice by phone and twice via WhatsApp.

If the key cannot be handed over within this time, we reserve the right to leave the location.

An additional trip for re-collection or re-delivery of the key will be charged at $35 per trip.

Any waiting time exceeding 15 minutes will be charged at $10 per 15 minutes.

If the key cannot be collected on time and the scheduled cleaning time slot is (partially or fully) missed as a result, the booking will be treated as a cancellation, in accordance with Article 11 of our terms and conditions.

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Planning and Liability

Delays in key handover may impact our schedule, particularly in the case of same-day turnovers.

If, due to delayed or unavailable key handover, the cleaning starts late or cannot be completed (fully) before guest arrival, the responsibility lies entirely with the client.

In such cases, we cannot guarantee that the property will be fully ready at check-in and we are not liable for this.

The agreed cleaning service will be charged in full in such cases, regardless of whether the work could not be fully completed due to these circumstances.

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Linen services may include washing, drying, folding, ironing, bed making, and preparation for guest arrival.

Unless otherwise agreed:
• Linen handling is charged separately
• Linen may be processed on-site or externally depending on property facilities and scheduling
• Only bedding and kitchen linens are ironed; towels are washed, dried, and folded

• Deep cleaning and steam cleaning are not part of standard turnover cleaning
• Steam cleaning is performed without chemical cleaning agents
• High-pressure cleaning is offered only where surfaces are suitable
• Drying times and surface conditions must be respected

We move lightweight items when necessary.
We do not move heavy furniture or items that may pose safety risks to our team.

We are not obliged to perform services that pose a safety risk to personnel. Work at height or under hazardous conditions is excluded unless otherwise agreed in writing.

If issues are identified during cleaning:
• We report them with photos and or video recordings when possible
• Minor issues may be addressed on-site when feasible
• Larger issues can be coordinated with third-party technicians upon request

DC Business acts solely as a local coordinator and is not liable for third-party workmanship, timelines, or costs.

We support remote homeowners, hosts, property managers, and agencies by:
• Coordinating access
• Managing cleaning and turnovers
• Reporting issues
• Preparing properties for owner or guest arrival
• Acting as a local on-site contact on Bonaire

Additional responsibilities must always be agreed upon in writing.

• Pricing is based on the selected services and agreed add-ons.
• All prices are communicated in advance.
• All prices displayed are exclusive of 6% ABB, unless stated otherwise.
• Additional services requested on-site or after confirmation may result in additional charges.

The scope of work is limited to what has been agreed in writing. Any additional work will only be carried out after prior consultation and approval.

Payment
• Invoices must be paid within 14 days of the invoice date.
• Payments must be made to the bank account specified on the invoice.

Bank Charges & International Transfers
• Any bank charges, intermediary bank fees, correspondent bank fees, or transfer costs related to international payments are the responsibility of the client.
• DC Business must receive the full invoiced amount, net of any bank or transfer fees.
• If bank fees are deducted from the transferred amount (for example due to shared or SHA payment instructions), the outstanding balance remains payable by the client.

Late Payment
Failure to pay within the agreed payment term may result in:
• Suspension of services
• Recovery and administrative costs
• Statutory interest
• Collection via a third-party debt collection agency or legal enforcement

Non-payment
• Non-payment may result in suspension of services
• Outstanding invoices will be transferred to a collection agency or legal enforcement

All associated cost are the responsibility of the client and all related costs will be charged to the client.

Cancellations
• Changes or cancellations must be communicated as early as possible and not later than 24 hours prior to the planned timeslot.
• Cancellations made within 6 hours of the scheduled service may be charged in full with a minimum of 50%
• Same-day cancellations may be charged with a minimum of 50%

Scheduling Changes
• Last-minute changes are subject to availability
• Additional costs may apply for rescheduling or add-ons

We support remote homeowners, hosts, property managers, and agencies by:
• Coordinating access
• Managing cleaning and turnovers
• Reporting issues
• Preparing properties for owner or guest arrival
• Acting as a local on-site contact on Bonaire

Additional responsibilities must always be agreed upon in writing.

We perform our services with care and professionalism.
DC Business is not liable for:
• Pre-existing damage
• Normal wear and tear
• Delays due to access issues or third parties
• Indirect or consequential damages

Due to the tropical climate on Bonaire, materials and products are subject to accelerated wear and deterioration. When moving aged or fragile items as part of the cleaning process, damage or breakage may occur. The contractor shall not be liable for damage to such items.

Clients are responsible for ensuring the property is safe to work in.

We shall only be liable for direct damage demonstrably caused by gross negligence. Any further liability is excluded.

The client is responsible for ensuring timely and proper access to the property. The contractor shall not be held responsible for delays resulting from restricted or unavailable access.

DC Business operates responsibly.
Insurance details are available upon request.

Personal data is handled in accordance with our Privacy Policy.

These Terms & Conditions are governed by the laws applicable on Bonaire (Dutch Caribbean).

Questions regarding these Terms & Conditions: info@dcbusiness.nl